Policies & Useful Information

 

CANCELLATIONS + AMENDMENTS

Unfortunately I’m unable to cancel or make amendments to an order after it has been placed unless you contact me by phone or email within 1 hour of purchasing.

Amendments include:

  • Change of delivery address
  • Change of item colour or style
  • Adding and/or removing items from the order
  • Applying discounts/gift cards

To make an exchange or return - please wait until you receive your item (unless its a preorder) and contact me at teachercarryall@outlook.com to discuss.

 

When its school holidays and general holidays like Christmas, Valentine’s Day and Easter my bags tend to sell out quickly.  When that happens they will be available for pre-order.

Pre-ordering and paying for a bag when a listing is marked 'pre-order' ensures you will be reserved a bag, and it will be posted as soon as it is made and ready for shipment.

Pre-orders are shipped in order of your bag order date and then time, once the fabric colour/type is ready for shipping.  Average wait time can be 4-6 weeks in busy periods but should all supplies arrive early preorders will be sent when they are ready which means earlier delivery.

Delivery dates for pre-ordered bags cannot be confirmed exactly – an approximate delivery time frame is given on the product listing I will do my best to keep you up to date with estimated arrival dates and will let you know if there be any delays. You will receive a shipping confirmation email when your order is off in the post.  After this email please allow standard Australia Post shipping time frames from Tasmania to your location.

 

The limited edition versions of my Teacher Carry All bags and Teacher Satchels sell out really fast..sometimes within an hour of listing on the website.  Please make sure if you like one to jump in and secure yours.  This is made easier for you with the addition of Afterpay to my payment providers.

In most instances limited edition fabrics are just that – limited quantity runs of specialty or exclusively printed fabric not available easily or for a few days in a season. 

Delivery dates of pre-ordered limited edition bags are dependent on delivery of fabric due to being a specialty print & make times for all limited edition orders - you will receive a confirmation of order and then a confirmation of shipping email - please  check your junk box if you don’t receive within 1 hour of ordering and take note of the approximate delivery time frame noted in the product description when purchasing.  Ready to ship limited editions are posted within 3 days of launch and are then dependent on standard Australia Post time frames from Tasmania (Teacher Carry All headquarters J) and your location. Please refer to www.australiapost.com.au for more information.

Frequently answered questions regarding limited editions:

Q: Why is the price of the limited edition bags higher?

Pricing of limited edition Teacher Carry All bags is based on the standard Teacher Carry All bag pricing plus the additional cost of the specialty fabrics.  Most limited edition bags range between $125 and $140 depending on the fabric. A lot of well-known licensed or designer fabrics can be very expensive for me to purchase not including other bag supplies –most are between $26-35 per meter.

Q: Can I get your limited edition print fabric made in another product you offer? E.g. Can I get a matching Teacher organiser made to match my limited edition carry all or satchel?

A: No sorry, limited edition means I have only a limited quantity of this fabric and have already allocated the fabric roll to certain items. So unless it is already advertised as a product offered then there is unfortunately not enough fabric to make additional products.

Standard shipping for orders within Australia have shipping and handling included for FREE. This is a $16 charge by Australia Post and is absorbed by me to make my products affordable to most Teachers and business men and women.

They are processed and sent out on Mondays, Wednesdays and Fridays via Australia Post.

Express Post orders are sent out by the following business day if they are a ready to ship item if ordered before 12 midday. Express post is offered at the flat discounted rate of $15 Australia wide.

The Express Post option can be selected at checkout from the shipping drop down menu. 

Please email me at teachercarryall@outlook.com for a discounted international rate.

International orders are sent via Australia Post with tracking and usually take between 7 and 15 business days to arrive at your location.

Parcels are posted from Launceston Tasmania, so standard shipping can take anywhere between 3-10 days depending on your location within Australia.

Express shipping generally takes between 2-3 days depending on your location within Australia

Standard shipping does not include signature on delivery, so please select a signature on delivery option if you don't have a safe place for the postie to leave your parcel.

International shipping

My international rate is at the discounted flat rate of $35. Please contact me if you don't see your country listed at checkout. I will need to obtain a quote for you as your location is not included within the flat rate cost areas.

Express Post International orders are sent out by the following business day if they are a ready to ship item and ordered before 12 noon AEST. Express post is offered at the flat discounted rate.  Please email me at teachercarryall@outlook.com for a discounted international rate.

International orders are sent via Australia Post with tracking and usually take between 5 and 15 business days to arrive at your location.

Please note

Once the item has been shipped and the tracking number provided to the customer via my Shopify website email notification (please check your junk box if you have not received before contacting me for a re-send), Teacher Carry All is not liable for lost or delayed shipments. Unfortunately Teacher Carry All is not insured for lost shipments, so if a shipment is lost, by Australia Post or courier the customer will receive compensation from the postal provider, not Teacher Carry All.

Thank goodness, this doesn't happy very often! But I will do everything I can to help you contact the relevant delivery organisation if your parcel is delayed or lost on its way to you.

GST

As a result of all your wonderful support I am proud to say I have a small business now that is able to support myself and my two little girls independently.  Unfortunately for you and me (I hate paperwork! hehe) this means as of 1 March 2019 I need to register for GST which means all orders placed on the website will have 10% added to the purchase cost at checkout.  This 10% is collected and sent to the Australian Taxation Office it is not an additional fee charged by me. 

INTERNATIONAL TAXES

Some countries charge their residents taxes and or duty for purchasing items online from overseas. Teacher Carry All does not collect international taxes on behalf of customers, so the customer is responsible for all taxes or charges to import items into their country. Some information can be found below. If you country is not listed please check with your local post office.

UK: https://www.gov.uk/goods-sent-from-abroad/overview 

USA: https://www.cbp.gov/trade/basic-import-export/internet-purchases

NZ: http://www.customs.govt.nz/inprivate/sendingitemstonz/privateimportsbypost/Pages/default.aspx

GIFT CARDS

Know an awesome Teacher? Let them know how special they are with a fully inclusive gift card. 

Give the gift that lets them know you care.  One that lets them choose a Teacher Carry All bag in a colour/fabric of their choosing with a $120 gift card.

**Limited Edition bags are at a higher price bracket –if you think your recipient is likely to want a limited edition bag then please contact me via email teachercarryall@outlook.com to arrange a custom gift card amount.   

Choose the quantity of cards to the value you want to spend, add to your cart and then leave all the details at checkout and I will send a pretty gift card to the email address mentioned for you to print and pass on to the recipient. 

Want the gift card sent by email directly to the recipient with a personalised message included?  Please note this in the 'note to seller' section at checkout

Please email me at teachercarryall@outlook.com for more information if required before checkout.

Birthday.... End of Year gift.... Christmas.... or a surprise just because they're amazing.... it’s all organised.

The $120 covers all costs of the person you’re gifting to purchasing a standard carry all bag or satchel including delivery with tracking and gorgeous complimentary handmade earrings sent to the recipient in the post when they order their item(s).  (Express Post and international post is additional). 

When I have a sale it tends to be a bit bonkers –in a good way J and being a single mum of 2 little girls under 6 and running a small business from home can get a bit manic at the best of times!  J So you can imagine what it’s like when you’re trying to get two little ones to bed who don’t want to sleep and you have 20+ orders to pack before the morning! J  So please bear with me as there may be slightly longer wait times to pack and send your order. 

That being so, you would be well advised If you need your item urgently, to purchase the express post option during a sale to ensure your order is dispatched with priority.

It is also great if you can pop a note in the note to seller section if you need by a certain date and I will do my best to accommodate this request for you. 

Discount codes cannot be used during sales sorry.

Please note as per the terms for cancellations and amendments (see above) we will also not refund the difference of a purchase made prior to the beginning of a sale.